Happy New Year, Aspect Partners!

2025 is here, and we’re starting strong with updates, resources and opportunities to help you thrive. If you missed any announcements in December, we’ve got you covered – this month’s newsletter highlights key updates and introduces new resources to help you jumpstart the New Year with Aspect! 

Aspect Partner Hub – Now Available

The Aspect Partner Hub is designed with you in mind – offering essential resources and tools to elevate your business. Dive in and explore the Aspect Partner Hub. 

Training & Enablement Resources  

Coming Soon - We’re launching our new Aspect training and development platform to enable our client’s growth and success with our products! This platform includes: 

• Streamlined Access: Find training materials faster and easier.
• Enhanced content: Explore updated resources tailored to your needs.
• Interactive learning: Benefits from new tools to support skill-building and development.

Stay tuned for more details, including launch dates and how to get started. For questions in the meantime, email us at Partners@aspect.com. 

Customer events and resources

WEBINAR

CX vs. EX: Should Workforce Management
Prioritize Customer Experience

Feb 5, 2025  12-1pm ET
Register to save your spot
Join us for this compelling “debate-style” installment of the Tomorrow’s Workforce Series, where we will explore the dynamic relationship between CX and EX, uncover actionable insights, and discuss strategies to align both for sustainable success. 

BLOG

Workforce management trends to watch in 2025 

Workforce management is evolving with trends that prioritize flexibility, innovation, and employee empowerment. These include reducing burnout with self-service tools, balancing automation with human expertise, and using AI for smarter decisions. Mobile solutions keep teams connected, gamification boosts engagement, and dynamic scheduling integrates gig workers seamlessly. 
Read the full article

CASE STUDY

Leading pet product company unified it's contact center and boosted service levels 

A leading U.S. pet training product manufacturer improved customer experience by implementing Aspect WorkforceOS™, replacing outdated systems with advanced email and chat capabilities. The solution enhanced forecasting, reporting, and quality management, driving service levels up from 59% to 74% and reducing abandon rates by 33%. 

Read the case study
 

📅

Interested in partnering for an event with Aspect? Send your proposal. Email us!

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Share your ideas: The Aspect Ideas Portal is your space to suggest features, vote on ideas, and help shape our solutions. Help drive our innovation! Submit an idea!

Solutions in action

In case you missed our announcement last month, we have new product resources to start the new year off strong. 

SNEAK PEEK

Aspect Workforce Experience is coming soon

We’re excited to announce the upcoming launch of Aspect Workforce Experience (WFX), our next-generation application that unifies scheduling, predictive insights, and workforce collaboration tools in one intuitive interface. Integrated with Aspect Workforce, this new experience streamlines management tasks, saving time and reducing friction—a true reflection of our commitment to innovation. 

While details about partner involvement are still in the works, we wanted to ensure that you’re aware before the public announcement. If you have a customer or prospect that is interested in a demo, we would love to collaborate. Please reach out to partners@aspect.com. 

Stay tuned for updates in the upcoming weeks.

New Product Data Sheets
Designed to be a quick reference offering clear and concise information to support product discussions, evaluations, and decision-making. 

New Product Messaging Guides
As a comprehensive overview of key features, capabilities, value propositions, positioning, and more, these guides will become a source of truth for product messaging and positioning to empower you to articulate the unique benefits of our products more effectively. 
 

New WorkforceOS Pitch Deck

The refreshed WorkforceOS pitch deck is here! With clear problem statements, key benefits, and the new Engineered for Everyone narrative, it shows how agents thrive in simplicity and admins master complexity.
Download the Pitch Deck

New Solutions Technical Deep Dive

The updated Solutions deck is now a focused, technical deep dive, showcasing detailed insights into our platform's capabilities.

Check it out

Customer Success Stories

Explore our new library of customer success stories, designed for easy search and integration into your pitches. Bookmark it and check back often for the latest case studies! 

Browse stories

Product Discontinuation

WebDAV will be discontinued in April 2025, impacting customers hosted in the Alvaria AWS Public Cloud. Encourage your customers to transition to the Aspect Cloud solution for Workforce Engagement Management and ensure a seamless upgrade.

Download WebDAV Data Sheet

Meet Elizabeth “Liz” Boone

With 17.5 years of experience working directly in customer operations, Liz spent 15 years at a large organization specializing in Workforce Management.

During this time, she developed a deep passion for Workforce Management, paired with what some might call a "quirky" love for project management, process improvement, change management, and enhancing the all-important user experience.Liz joined Alvaria in February 2022 and stepped into a dynamic role as a Strategic Solutions Manager in September 2024. Following the Alvaria and Aspect business unit split, she embraced the challenge of rebuilding and revitalizing the Aspect Partner Program. Her focus? Making it simple, engaging, and proactive to foster collaboration and growth for both partners and Aspect.

When she’s not working, Liz is a proud mom to three teenagers who keep her busy and on trend. Her two dogs—Loki, a 90-pound retriever/hound mix, and Lola, an 8-pound Shih Tzu—are constant companions during video calls and work breaks. Liz also enjoys home renovation projects, has a soft spot for monarch butterflies and is fully embracing the “plant phase” of life—finding joy in growing things that don’t call her "BRUH"!

Looking ahead to 2025, Liz is excited about building new partnerships with you and your teams and creating meaningful experiences. Let's work together, collaborate, and, of course, "leave no crumbs!" 

Reach out with questions

As we step into 2025, The Channel Connection remains committed to strengthening our partnership. Your collaboration inspires us to keep innovating, and we’re excited for the opportunities this year will bring.

If you have questions, feedback, or stories to share, your support team is always here for you.

Here’s to a successful year ahead and to building even greater success together in 2025!

Thank you,

Aspect Channel Partner Team