Welcome back to the Channel Connection!

We’re excited to bring you the second edition of our Aspect partner newsletter, The Channel Connection! Here you’ll find tools to drive impact – like new product updates, case studies, and our Ideas Portal where your feedback shapes future solutions. 

Your voice matters

Help shape our partnership program and get rewarded! Be among the first to complete our survey – the first 5 partners to respond will receive a $150 gift card as a thank-you for your time and insights. Your feedback directly influences the resources, tools and support we provide.  

New webinar series: Tomorrow's Workforce

Artificial Intelligence and the Business of Buzzwords in the Contact Center Industry

Nov. 7, 2024 

Watch the replay

Navigating Challenges and Avoiding Pitfalls When Evaluating Contact Center Software 

Dec 11, 2024    12-1pm ET

Registration details coming soon

Become a webinar speaker

If you’re interested in joining the Tomorrow’s Workforce series as a speaker to share your expertise and insights with the industry, we’d love to connect with you! Reach out to us at partners@aspect.com to learn more about participating in the series. 

Customer events and resources

NEW RESOURCES

IDEAS Portal

Share suggestions and propose innovations that can improve our products. We believe some of the best ideas come from our partners, so let us know what’s on your mind! 

Access the portal

FEATURED CASE STUDY

Transform your customer service and unlock savings

Discover how a global media giant enhanced customer satisfaction and generated significant cost savings.

Dive into the case study

EVENT RECAP

Customer Contact Center Week (CCW) in Nashville

Last week, we attended CCW with our close partners Call Design North America. We connected with leaders, shared insights on workforce engagement, and explored new ways to deliver value to our clients. Events like these truly strengthen our partnerships! 
Interested in partnering for an event with Aspect? Send your proposal to partner@aspect.com

Solutions in action

Coming soon: The all-in-one Workforce Engagement Management platform

To simplify the product experience, we are shifting to a unified platform solution. WorkforceOS will be the name of the entire platform. Like a true operating system, WorkforceOS becomes the all-encompassing ecosystem for our products, elevating our new abilities as they evolve.  More details coming soon.

Workforce^TM

Forecasting, scheduling, and reporting to make your contact centers more effective. 

Workforce Experience^TM

Our next—gen, intuitive interface designed with your workforce in mind.

Performance^TM

Quality^TM

Set and track goals across every touchpoint throughout the customer journey. 

League^TM 

^{Formerly Alvaria Motivate}

Invigorate your workplace with gamification – challenges, competition, and prizes.  

Aspect Workforce Enterprise Version 24

Visit the Partner Portal to learn more about the product release notes, training, and highlights. Here’s a quick look at what’s new:

Aspect Brand Evolution

Expect a fresh look with updated logos, new icons, and vibrant color palettes that reflect our innovative direction. 

Aspect League™ (formerly Alvaria Motivate) Enhancements

Admins now benefit from streamlined access with added permissions and a simplified KPI management interface-no JSON code required.

Aspect Quality™ Module

A new Task Management feature and seamless integration with UJET and Google CCAIP enhance usability. 

Aspect Workforce™ Module

Improved scheduling flexibility, new visual workforce planning tools, and expanded data import options with Cloud Storage support.  

Product Discontinuation

As part of our innovation journey.  As part of our innovation journey, WebDAV (Web Distributed Authoring and Versioning) will be sunset in April 2025 and only impacts customers hosted in the Alvaria AWS Public Cloud. Now is the perfect time to make a switch to the new Aspect Cloud solution for Workforce Engagement Management.  
Download WebDAV Data Sheet

Meet Shana Contois, Channel Development Manager

Shana Contois joined Aspect in May 2024. She brings over 20 years of experience in the customer experience (CX) industry.  

A lifelong resident of the Northeast, Shana grew up in Upstate New York and Maine before attending college in New Hampshire. She currently lives in Boston with her husband and 7-year-old daughter. 

Shana's career in technology began when she was recruited out of college to work as a Sales Development Representative at Cabletron Systems. Prior to Aspect, she held roles such as Marquee Account Manager at NICE and spent 9 years in various sales positions at Avaya. Shana often credits her small-town upbringing for developing the skills to build long-term relationships in the tech industry.  

Outside of work, Shana loves golfing, cooking, reading, and spending summers on Cape Cod with her family. Her favorite quote is from Dr. Seuss: “Sometimes you will never know the value of something, until it becomes a memory.”  

Reach out with questions

The Channel Connection is just one way we’re building an open, supportive partnership with you. If you have questions, comments, or stories to share, your support team is here to help. Until next time, stay inspired and empowered! Cheers to a successful partnership!

Aspect Channel Partner Team